“We needed a fulfillment partner who could accommodate our growth, and at the same time ensure quality.”—Esteban Ochoa, Head of Operations
Every month, subscribers nationwide await their glam bags from ipsy. Inside, they find an assortment of premium product samples, such as lipsticks and eyeliners, that have been custom selected to fit their specific tastes.
Although monthly subscriptions make planning for a timely delivery a bit easier, ipsy’s shipping process is still very complex because they often create their glam bags in up to 30 different configurations.
Saddle Creek was able to help ipsy simplify and automate their sorting, labeling, and shipping processes to ensure that they maintain accuracy, quality, and efficiency. We designed a custom operation for ipsy in their Charlotte, North Carolina, facility that was tailored to fit their unique business model and keep them on route toward continued growth.