Blog Posts Saddle Creek Named dōTERRA Fulfillment Center of the Year


Saddle Creek Logistics is honored to be recognized as the 2020 Fulfillment Center of the Year for dōTERRA.

The Utah-based direct-seller has relied on Saddle Creek to fulfill orders for its high-quality essential oils and health-and-wellness products since 2018. Every month, the Saddle Creek team in Fort Worth, Texas, fulfills hundreds of thousands of direct-to-consumer orders.

“Saddle Creek has done a phenomenal job at executing according to our business needs with a laser focus on taking care of our customers. Service, capacity and cost are key principles for us, and Saddle Creek’s performance and results have been perfectly aligned with those principles.”
– John Visser, Vice President of Global Logistics, dōTERRA.

Direct Seller Recognizes Fulfillment Partner for Superior Performance

In presenting the Fulfillment Center of the Year award, dōTERRA recognized Saddle Creek’s outstanding performance on a number of key metrics including inbound and outbound processing, inventory management and cost mitigation. The Fort Worth facility was dōTERRA’s second-highest ranking DC for throughput in 2020 and the top-ranked DC for on-time performance, average processing days, on-time dock-to-stock, and orders per labor hour.

“Saddle Creek has a remarkable command of our business and is executing at the highest levels,” explains Rob Carly, Senior Director of Fulfillment & Logistics at dōTERRA. “They’ve helped us accommodate rapid growth, uphold rigorous quality standards and control costs.”

“Saddle Creek has done a phenomenal job at executing according to our business needs with a laser focus on taking care of our customers. Service, capacity and cost are key principles for us, and Saddle Creek’s performance and results have been perfectly aligned with those principles,” says John Visser, Vice President of Global Logistics at dōTERRA.

“Our team takes great pride in delivering service excellence for dōTERRA,” says Matthew Schoenborn, Fulfillment Operations Manager at Saddle Creek. “This award recognizes the efforts made at every level – from our committed leadership to the hard-working associates on the warehouse floor.”

To learn more about Saddle Creek’s fulfillment solution for dōTERRA, read the case study.

Related to: Managing Growth Quality Management