Blog Posts New Whitepaper Explores How OMS Can Impact Customer Experience

Today, 84 percent of U.S. consumers shop across multiple channels, according to a report from Periscope By McKinsey. These shoppers have high expectations for the buying experience, putting extraordinary pressure on retailers to delight them at every touchpoint.

To help deliver a seamless customer experience, many retailers and brands are turning to order management systems (OMS). In fact, 39 percent of retailers are currently implementing a new OMS or upgrading their system and another 45 percent plan to do so within the next two years, according to a study by RIS News.

Why Retailers Find Value in Order Management Systems

What is driving so many companies to adopt an OMS and what are industry best practices? A new whitepaper just published by Saddle Creek Logistics Services examines how the technology can be used to address common omnichannel challenges, identifies characteristics to look for in a robust OMS, and explores ways in which third-party logistics providers can add value. It also provides a brief case study detailing an OMS implementation for The Honest Kitchen, an organic pet food company.

To learn more, download the whitepaper: Utilizing an OMS to Deliver an Outstanding Omnichannel Customer Experience.