Blog Posts Holiday Fulfillment Checklist
Holiday 2019 looks promising – with healthy U.S. retail spending growth of 3.7 percent to $1.035 trillion, according to eMarketer’s forecast.
Want to ensure you’re ready for increased sales volume? Take time now to shore up your holiday fulfillment operations.
10 Tips for Fine-tuning Seasonal Fulfillment
For optimal fulfillment performance, follow these strategic steps:
- Start planning early – Begin strategic and tactical planning well in advance of the holiday to allow adequate time for implementation.
- Assemble necessary resources – Take stock of facilities and equipment and confirm that they can handle increased holiday volume.
- Strengthen systems – Confirm that your software is capable of handling increased volume. Data-tracking metrics are also essential for identifying issues and addressing them quickly.
- Streamline processes – Fine-tune receiving and evaluate picking and packing processes to ensure optimal efficiencies. Be prepared for backorders, returns, etc.
- Plan for contact center needs – To ensure a positive customer experience, consider needs for staffing, hours of operation, returns processes and more.
- Prepare for packaging – Consider any requirements for gift pack assembly, gift wrapping, etc. Stock up on common packaging supplies and identify any items requiring special orders or custom printing.
- Get all hands on deck – Arrange for extra staffing support well in advance and provide sufficient training and cross-training, so associates in all areas can hit the ground running and offer excellent service.
- Fine-tune delivery – Research holiday delivery options well in advance so you’re ready to meet customer expectations.
- Make communication a priority – Sharing information – both internally as well as externally with supply chain partners and customers – is a vital component of the fulfillment process.
- Seek out support – A third-party fulfillment provider can be a valuable ally for seasonal fulfillment, thanks to scalable space, advanced technology, flexible staffing, established relationships with suppliers and carriers, and familiarity with best practices.
For a more in-depth look at holiday fulfillment, read our whitepaper.