Blog Posts Fulfillment Solution Helps doTERRA Handle Rapid Growth


Key Takeaways

  • Highly mechanized fulfillment solution helps direct seller speed throughput
  • Scalable resources adjust to accommodate fluctuations
  • Average cost per order has decreased dramatically

Consumers can’t get enough of dōTERRA essential oils and health and wellness products. To keep up with demand, the Utah-based direct seller turned to Saddle Creek Logistics.

Flexible Fulfillment Improves Productivity and Controls Costs

The Saddle Creek team in Fort Worth, Texas, processes hundreds of thousands of orders each month – the majority of which ship in a two-week window. In addition, every product has a “quality ID” which must be scanned before shipping.

The team scales to accommodate dramatic spikes in order volume. A highly mechanized fulfillment solution helps to increase capacity and velocity.

Saddle Creek has outperformed dōTERRA’s expectations. Productivity has increased while the average cost per order decreased 62 percent.

“Thanks to effective leadership, strategic planning and attention to detail, Saddle Creek generates results.”
– Rob Carly, Director of Fulfillment & Logistics, dōTERRA

Read the case study.

doTERRA Fulfillment Case Study

Related to: managing growth, controlling costs