Blog Posts Custom Fulfillment Solution Puts Rack Room Shoes a Step Ahead

When you’re selling more than 17 million pairs of shoes annually, seamless omnichannel fulfillment is critical. That’s why Rack Room Shoes turned to Saddle Creek Logistics.

Order Fulfillment to Support Ecommerce Growth

The North-Carolina-based retailer has traditionally sold its footwear in both brick-and-mortar stores and online; however, ecommerce channels have recently emerged as a focal point. Rack Room looked to Saddle Creek to provide a custom omnichannel solution to support their new sales model.

In just six weeks, Saddle Creek implemented a highly configurable, cost-effective warehouse management solution with RF technology and seamless systems integration with the retailer’s multiple business units. Saddle Creek now supports all of Rack Room’s stores spanning 24 states and manages the entire ecommerce channel, new store-set programs and all specialty store-support functions such as returns and seasonal resets for the nationwide footprint.

The solution has resulted in significant gains in customer service and order cycle times. The retailer views Saddle Creek as an extension of its supply chain team and values their involvement in strategic planning and continuous improvement.

To learn more, download the case study.