Privacy Policy


THIS NOTICE DESCRIBES HOW PERSONAL DATA MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY Saddle Creek Logistics Services and its subsidiaries and affiliates (“Saddle Creek,” “we,” “us,” or “our”) take your privacy seriously, so we want you to know how we collect, use, share and protect your personal information.


The below definitions apply to this Notice:

  1. “Personal Data” means non-public personal information that identifies a specific person (“you”). Data identifies you if it includes your first and last name plus any additional data specific to you. Data that does not identify you is not Personal Data. Publicly available, encoded, anonymized, or aggregated data is not Personal Data.
  2. “Sensitive Data” means Personal Data about a person’s race or ethnicity; political, religious, philosophical, ideological, or trade union memberships, opinions, views or activities; medical or health conditions or protected health information (“PHI”) as defined in the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”); genetic or biometric data; financial account information (e.g. bank account number); government-issued ID numbers; sexuality; or social security measures or administrative or criminal proceedings and sanctions that are treated outside pending proceedings. Sensitive Data also includes information we receive from a third party who treats and notes the information as sensitive.
  3. “Agent” means a third party that collects or uses Personal Data to perform tasks on our behalf, or our underwriters.

Privacy Practices

This Notice describes how we collect, use, and maintain Personal Data. It also describes your and our rights.

For the Personal Data of EU and Swiss residents, we comply with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively (collectively, the “Privacy Shield”). We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles regarding EU and Swiss Personal Data received under the Privacy Shield. If there is any conflict between the terms in this Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern in matters regarding EU and Swiss residents. To learn more about the Privacy Shield and to view our certification, visit

This Privacy Policy explains:

  • What information we collect about you
  • How we use the information we collect about you
  • How we may share information about you
  • How we protect the information we collect
  • How to update or correct your personal information

This Privacy Policy (“Policy”) applies to personal information that we collect about you on this or any other Saddle Creek website, via mail, email and any other electronic means of communication and to personal information that you submit to us or that we collect via our mobile applications, software, or any other Saddle Creek Logistics Services product or service that incorporates this Privacy Policy by reference

The Information We Collect About You

Information You Provide to Us or Authorize Us to Receive
We collect information that you voluntarily share with us or permit us to receive. For example, when you fill out a form, the information we collect from you on the Site may include, among other data:

  • Your name
  • Your email address
  • Your phone number
  • Your fax number
  • Your address
  • Your organization
  • Information that you enter, in narrative form, into request forms or inquiries or other communications submitted by email

Surveys and Contests
From time-to-time, our Site may request information in order for you to participate in surveys or contests. Participation in these surveys and contests is completely voluntary; you may choose whether or not to participate and therefore whether to disclose the requested information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code or age level). For contests, contact information will be used to notify the winners and award prizes, and may be used for other purposes, if specified. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Site and Saddle Creek Logistics Services. Saddle Creek may use third-party services to administer surveys through the Site or through links to external websites or applications. Your participation in surveys administered by third parties is subject to the terms and conditions and privacy policies of such third parties.

Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. For example, when you visit the Site, we may collect your domain name, Internet Protocol (IP) address, browser version, operating system, and the website you passed through to reach our Site. In addition, we gather certain usage information like the numbers and frequency of visitors to our websites, activity levels, most used browsers, and other useful statistics similar to the television ratings which tell how many people tuned into a program.

Do we use cookies on our Websites?
Yes. Cookies are small text files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the Website to recognize your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits to the Website. For example, when you return to the Website after prior visits, cookies provide information to the Website so that it will immediately recognize you as a return visitor, which can improve your browsing experience and save you time when returning to the Website or specific pages on our Website.

Depending on the browser you use, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. Like other websites, if you turn your cookies off, some of the features on our websites may not function properly.

Google Analytics and Other Third Parties
We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding visitors to the Website. These cookies collect data tied to a user’s IP address such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting Based on this information, Google Analytics compiles aggregate data about Website traffic and Website interactions, which we use to offer you a better experience when you visit Other Google advertising features we use include Dynamic Remarketing, DoubleClick, and AdWords Conversion. You can obtain more information about Google Analytics here: For information about how to prevent your data from being used by Google Analytics, visit

Device Identification
We may collect your unique device identification, advertising identifier, user identification, and other persistent identifiers (collectively, “Device ID”) to evaluate and improve our websites functionality, for Saddle Creek’s internal business purposes (including but not limited to business analytics, sales, marketing, and recruiting), and to serve advertising.

Your ‘Do Not Track’ Browser Setting
Do Not Track (“DNT”) is a preference you can set in your browser’s settings to let the websites you visit know that you do not want the websites collecting your personal information. Our Site does not currently respond to DNT browser settings across all pages and features of the Site. We will not collect personal information about your online activities over time and across third-party websites or online services, regardless of whether you choose the DNT browser preference. However, we may use trusted third-party tools to analyze website usage, monitor performance, and prevent fraud. These tools may collect personal information about you or your online activities at this or other saddle Creek websites over time by using cookies or by any other means.

Links to and Plug-Ins from Other Websites or Media
Our websites may include links from websites or applications operated by third parties as well as plug-ins that permit access to third-party sites (such as Twitter buttons). We do not control any Third-Party Sites, and we are not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by that site’s privacy policy. It is your choice to enter any Third-Party Site. We recommend that you read the privacy policy of any Third-Party site that you choose to visit from the Site.

How We Use the Information We Collect About You

We use the information we collect about you to serve you and improve your experience with our websites and services Some examples include the following:

  • Present our Website and its contents to you
  • Responding to your requests
  • Processing your orders
  • Conducting research and analysis
  • Marketing and advertising products and services
  • Conducting contests and surveys
  • Continuously evaluating and improving customer service and our online user experience
  • Notify you about changes to our Website or any services we offer or provide through it

How We May Share Information About You

We do not sell, rent, or trade your personal information to third parties. The following are some of the ways we may share your information:

  • Business Associates: We may share your personal information with our business associates, including but not limited to customers, rail providers, and third-party motor carriers. For example, if you submitted a request for temperature-controlled freight shipping, we might share your information with one of our approved refrigerated carriers.
  • Third-Party Service Providers: We will share your personal information with third-party service providers under contract with us to help us provide services to you. We may, for example, retain a third party to help us determine what marketing information you might find useful. We may also disclose your personal information to an attorney in the process of obtaining legal advice. We require these third-party service providers to provide safeguards for your personal information similar to the ones that we provide.
  • Required Disclosures: We may be required to share personal information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
  • Legal Compliance and Protections: We may disclose account and other personal information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Saddle Creek, our users, our employees, or others. This may include exchanging personal information with other companies and organizations for fraud protection and credit risk reduction.
  • Corporate Transactions: We may disclose your personal information to prospective purchasers of any interest in Saddle Creek or its assets.

How We Protect the Information We Collect

We take reasonable and appropriate measures to protect your data from loss, misuse, or unauthorized access, disclosure, alteration and destruction. These measures take into account the risks involved in the processing and the nature of the Personal Data. To help maintain the security of your data, we use administrative, physical, and technical safeguards. These include utilizing policies to take reasonable precautions to (a) securely and confidentially maintain your Personal Data; (b) assess and protect against threats and hazards to the security or integrity of such data; and (c) prevent unauthorized access to or use of such data. Also, except where required or allowed by law, we limit use of your Personal Data to the minimum necessary to accomplish the purposes for which that data was collected and to be used as described here. We restrict access to your Personal Data to only those who need to access it to accomplish those purposes. It is important for you to protect against unauthorized access to your computer and to your account. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to

or write us at:

Saddle Creek Logistics Services
ATTN: Data Privacy Officer
3010 Saddle Creek Road
Lakeland, FL 33801

Children’s Online Privacy Protection Act Compliance

We do not collect any information from anyone under 13 years of age. Our web sites, products, and services are all directed to people who are over the age of 13. If you are under the age of 13, you are not authorized to use this Site.

Ownership of Information and Materials You Voluntarily Submit to Us Via the Site

Except as otherwise provided in any Terms and Conditions applicable to saddle Creek, we are the sole owners of any information that you submit through the Site, and any photos, documents, works of authorship, or other items (“Contributed Materials”) that you voluntarily provide to us through the Site. We are not obliged to return any Contributed Materials to the person contributing them. We reserve the right to delete, modify, or create derivative works based on Contributed Materials prior to using them on the Site or for other purposes except where prohibited by copyright laws. Minors (someone under the age of 18) should not submit any Contributed Materials without the prior consent of their parent or legal guardian.

EEA Personal Data

We may collect, use and disclose certain personally identifiable information that we receive in the US from the European Economic Area (“EEA Personal Data”). Saddle Creek recognizes that the EEA has established strict protections regarding the handling of EEA Personal Data, including requirements to provide adequate protection for EEA Personal Data transferred outside of the EEA pursuant to the European Union’s General Data Protection Regulations (“GDPR”).

Specifically with respect to EEA Personal Data, we may transfer EEA Personal Data to our third-party agents or service providers who perform functions on our behalf. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection GDPR requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process EEA Personal Data in accordance with our Privacy Policy obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of EEA Personal Data that we transfer to them.

Saddle Creek maintains reasonable and appropriate security measures to protect EEA Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with GDPR. You may have the right to access the EEA Personal Data that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of GDPR. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion or limit our use and/or disclosure of your EEA Personal Data, you can submit a written request to the contact information provided herein. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.

Complaints or disputes about how we handle EU or Swiss Personal Data should be directed to the below address. We will promptly investigate and try to resolve any such complaints or disputes internally. But, if we can’t reach a mutually agreeable resolution, we have agreed to cooperate with the dispute resolution procedures administered by, as applicable, the European Data Protection Authorities or the Swiss Federal Data Protection and Information Commissioner. Under certain conditions, by notifying us, you may invoke binding arbitration regarding certain “residual” claims about EU or Swiss Personal Data before a Privacy Shield Panel. Such procedure is in accordance with the rules established under the Privacy Shield.  We are subject to the investigatory and enforcement powers of the FTC for EU and Swiss Personal Data.


In compliance with the Privacy Shield Principles, Saddle Creek commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Saddle Creek at:

Phone: 1-866-668-0966
Mail: Saddle Creek Logistics Services
ATTN: Data Privacy Officer
3010 Saddle Creek Road
Lakeland, FL 33801


Saddle Creek has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland .


Privacy Policy Updates

If we change this Privacy Policy, we will post those changes on this page and update the “Last Updated” date above, which shall constitute the effective date of any changes we made to the Privacy Policy. We encourage you to visit this page on a regular basis to stay apprised of any modification to this Privacy Policy.

If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will notify you by prominently posting a notice of such changes on our homepage before implementing them and by stating the effective date of the changes. Your continued use of the Site following the effective date of any such changes constitutes your full acceptance of those changes.

Current effective date – 5-1-2020


Copyright Notice:

All Contents Copyright © 2018, Saddle Creek Logistics Services. All rights reserved. All text, images, graphics, animation, videos, music, sounds and other materials on the Site are subject to the copyrights and other intellectual property rights of Saddle Creek. Saddle Creek owns the copyrights in the selection, coordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or reposted to other sites.