Are You Delivering the Optimal Omnichannel Customer Experience?
Providing an optimal shopping experience is one of the biggest challenges retailers face in today’s omnichannel marketplace. Effective chain management is critical. You need to be able to optimize inventory across multiple fulfillment sources (warehouse, store, and vendor), efficiently manage backorders, process a higher volume of returns and exchanges, and still achieve profitability.
All of these actions require much more sophisticated technology solutions than many retailers’ existing systems can support. It’s not surprising, then, that retailers are seeking a more sophisticated technology solution. Many have found that an Order Management System (OMS) can help deliver the desired customer experience.
A robust order management system (OMS) allows you to address 5 top omnichannel retail challenges:
- Improve visibility
- Optimize inventory across multiple locations/channels
- Provide seamless service across channels
- Ensure cost effectiveness
- Control relationship with your end customer
An OMS will soon become a prerequisite for the optimal omnichannel customer experience; however implementing such a sophisticated system requires internal expertise, financial investment, ability to scale, etc. Outsourcing to a 3PL enables you to realize the benefits of an OMS more efficiently, seamlessly and cost-effectively.
To learn more, read our new whitepaper: OMS: Key to the Optimal Omnichannel Customer Experience.
JOIN US AT IRCE
Stop by booth #755 at the 2017 IRCE Conference in Chicago June 6 – 9 to talk about incorporating an OMS in your supply chain.
We look forward to seeing you in Chicago!
Click here for more information.