Focus on Quality Provides Value for Customers

At Saddle Creek, we measure our success by the quality and value we give our direct-selling customers. We are always seeking out new ways to help our customers control costs, increase productivity and improve service.

Effective processes, advanced technology and a commitment to continuous improvement help to ensure our success. Just ask Nu Skin Enterprises.

Error-Free Fulfillment: Mission Accomplished

When Saddle Creek met with Nu Skin to perform a business review of our 2016 operations, the direct-selling company confirmed that not a single picking or shipping error was reported for orders shipped from Saddle Creek’s fulfillment facility in Charlotte, North Carolina. This is a major accomplishment, as Saddle Creek handles thousands of ecommerce orders daily, with an average of 98 percent of those orders shipping same day.

“Saddle Creek did it again and delivered another great year of high-quality, cost-effective order fulfillment,” says Nate Randall, Regional Director of Operations at Nu Skin. “Saddle Creek continues to exceed our expectations.  As such, we continue to recommend them to other companies in the direct-selling space.”

When Saddle Creek launched operations for Nu Skin in 2013, order accuracy was determined to be a top priority KPI. To achieve this goal, Saddle Creek implemented stringent quality procedures, a pick-to-light fulfillment system and a dedicated Nu Skin team. Saddle Creek attributes the success in 100 percent order accuracy to its systems assurance technology, thorough quality inspections, and, most importantly, committed associates striving to do Whatever It Takes!

Learn more about our solution for Nu Skin. Watch the video.

Is your company looking for an advanced quality assurance operation that can get the job done? Contact us today for more information.

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