When a leader of skincare and nutrition products wanted to increase efficiency and improve service for order fulfillment, they sought out the expertise of Saddle Creek.
The 3PL provider employed DMADV, a Six Sigma management technique, to help spearhead the solution design process. The approach uses a five-step framework:
Define – Develop design goals that are consistent with customer demands and business strategy.
Measure – Analyze data and develop understanding of business needs.
Analyze – Identify and analyze potential scenarios which could meet business needs and recommend course of action.
Design – Develop models/layouts to validate operational concept
Verify – Post-implementation evaluation.
Download the case study to see how Saddle Creek put the DMADV methodology in action, completely re-engineering the company’s dock-to-stock, ordering, and customer service processes.