Customer Service Coordinator
“It’s a good feeling to know that there are people who care about me and work with me to make things happen. Teamwork is an important part of Saddle Creek’s daily operations. I can always count on the team to come together when we have big orders that need to get out quickly.”Ofelia Velasquez
Ofelia Velasquez is a living example of Saddle Creek Logistics Services’ brand promise: Whatever It Takes! As Customer Service Coordinator at the company’s Fort Worth, Texas, facility, she works hard to deliver excellence in service while supporting her colleagues and encouraging teamwork.
Since joining Saddle Creek in 2004, Ofelia has grown along with the company and continues to increase her proficiency.
“Every day is a learning experience here. I have gained new supply chain skills and expanded my knowledge. I also have been able to build good working relationships with co-workers and clients. Getting positive feedback from them makes me very proud,” Ofelia says.
Ofelia now has hands-on experience with a variety of accounts, including beverage, canned food, paper, computer parts, and packaging supplies. She spends most of her time supporting the operations and ensuring that her clients’ needs are being met.
“It’s a good feeling to know that there are people who care about me and work with me to make things happen. Teamwork is an important part of Saddle Creek’s daily operations. I can always count on the team to come together when we have big orders that need to get out quickly,” Ofelia explains.
Saddle Creek values its associates and respects their need for work-life balance. At the beginning of her journey with the company, Ofelia felt it was challenging to juggle her children’s school and extracurricular activities.
“Saddle Creek was very flexible and helped me find a balance that worked for me,” she explains.
Ofelia plans to continue taking steps to further her successful career at Saddle Creek.
“We do Whatever It Takes! – not only in delivering what we’ve promised but also in supporting each other’s career journeys,” she says.
Saddle Creek is a stable, fast-growing logistics company where you can safely perform essential services while building your skills and making a difference in your community. If you’re looking for an opportunity to play a meaningful role with a vital services provider, earn competitive pay and benefits, and be part of a family-oriented company, Saddle Creek is the place for you.