When providing products with “purity, integrity and care” is key to your company mantra, they must arrive in peak condition. And if you’re a specialty company distributing those products from thousands of miles away, you need a logistics partner who can deliver. For Jurlique, an Australian manufacturer of organic skin-care products, Saddle Creek Logistics Services is a natural fit.
The Business Challenge
After two decades in the skin-care industry, Jurlique was expanding globally. Plans called for growing the business five times over in five years, but internal resources were limited. Jurlique needed a 3PL ready to offer personal attention and turnkey capability. The manufacturer ships 80,000 to 120,000 units per month (300 to 400 SKUs) – including glass bottles, aluminum tubes, samples in small plastic envelopes and promotional materials. These products, which require temperature-controlled warehousing and distribution, must be piece-picked and shipped from a single Atlanta distribution center. The diverse product line and changing volume requires flexibility.
Saddle Creek now provides comprehensive services for Jurlique, including receiving and sorting product, order receipt and processing, handling pickpacks, coordinating reverse logistics, managing inventory control and customer invoicing. Product arrives at Saddle Creek’s Atlanta DC packaged and prepared to ship, but it is a labor-intensive piece-pick operation. The 3PL takes extra care to ensure optimal product appearance since many are going to boutique, high-end spas.
Saddle Creek’s comprehensive service, online reporting capabilities and flexibility to handle ever-changing needs make for a strong partnership. The 3PL’s personal attention and consultative approach have helped Jurlique to effectively accommodate business growth, and plans are in the works for additional warehousing and distribution solutions.