News Room

19
Apr

New Study Examines Omnichannel Fulfillment Challenges, Trends

As more and more companies embrace the omnichannel environment, they’re challenged to accommodate heightened customer expectations – for visibility, efficiency and seamless service. Saddle Creek’s new study explores how omnichannel fulfillment and distribution operations are helping companies to accommodate these expectations today and plan for the future. We engaged Peerless Research Group to conduct an online survey of manufacturers, retailers,

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29
Mar

What’s Driving Increase in Ecommerce Fulfillment Outsourcing?

Fulfillment outsourcing is one of the key areas impacting ecommerce and direct-to-customer operations. Merchants of all sizes are looking to outsource fulfillment, according to the new “MCM Outlook Special Report” from MultiChannel Merchant. In the report, Perry Bel­castro, vice president, fulfillment at Saddle Creek Logistics Services, shares his insights on what’s driving the heightened level of activity and interest from

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22
Mar

The Challenges of Customization and 3 Success Stories

Personalization is a hot trend for 2018. Companies are striving to gain a competitive edge by giving their customers what they want how they want it. While that may be easy to deliver on a small scale, it becomes much more challenging when sales volume grows. Customization is hard to master for a variety of reasons. Demand is unpredictable and

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15
Mar

10 Tips for Choosing a 3PL

Selecting a new third-party logistics provider? That’s not a decision to take lightly. A 3PL can have a direct impact on the effectiveness of your operations, the satisfaction of your customers and, ultimately, the success of your brand. In the latest issue of Inbound Logistics, Tom Patterson, senior VP, transportation (previously senior VP, warehousing), identifies 10 qualities to focus on

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8
Mar

5 Reasons Why a 3PL Should Manage Your Reverse Logistics

Poor fit, wrong color, changed mind… Whatever the reason, the fact is that online retailing has an extraordinarily high volume of returns. In 2017, the e-commerce return rate was 18 to 25 percent – roughly three times that of brick-and-mortar stores, RILA data shows. This high return volume puts a heavy burden on retailers and ecommerce companies. Not only must

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1
Mar

Tapping into the Personalization Trend: 5 Ways Your 3PL Can Help

In today’s competitive omnichannel environment, the ability to personalize products is vital for establishing a more loyal customer base. Customers are more engaged with companies that can customize products to suit their personal preferences. In fact, a new study shows that, with each new generation, personalization becomes more important to building customer loyalty – from 40 percent for Baby Boomers

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22
Feb

3 Ways a 3PL Can Help You Save on Shipping

The majority of American shoppers (62.2 percent) say free online shipping is “very important,” according to a consumer survey by the National Retail Federation. Naturally, retailers and ecommerce companies want to satisfy their customers, but demand for low-cost shipping puts pressure on their transportation departments. In fact, the cost of shipping is the biggest challenge facing 63 percent of smaller

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8
Feb

3 Ways a 3PL Can Support a Multi-Site Distribution Model

Today’s omnichannel shoppers expect options like free shipping, expedited deliveries, store pick-up, ship to store and return to store. That can make order fulfillment very challenging. To meet the needs of an omnichannel environment (or simply expand to accommodate sales growth), retailers and ecommerce companiesneed to move products through the supply chain faster, get them closer to the end customer

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1
Feb

How Can a Fulfillment Provider Help Handle My Customers’ Increasing Expectations?

Did you know that nearly half of online shoppers will typically back out of a purchase if they don’t qualify for free shipping? Today’s consumers expect more from their retail experience. In what has been dubbed the “Age of the Customer,” shoppers expect to have what they want when, where, and how they want it. Not convinced? Just consider what

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18
Jan

3 Ways a Fulfillment Provider Can Help Your Growing Business

Explosive sales growth, product line expansions, and moving into new markets are all positive business changes, but they can tax your resources. You need additional space, staff and more sophisticated technology to handle the increase in order volume. Failure to scale can lead to service issues and/or delivery delays. While every company has a different threshold, most reach a critical

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