Saddle Creek Logistics Services utilizes technology to ensure quality, efficiency and transparency throughout our operations. This investment in technology pays dividends to you as you rely on us to effectively manage your inventory and accurately ship orders according to your guidelines. You can seamlessly submit, access and retrieve invaluable business data from our systems with our APIs.
Integration & APIs. We developed our API (Application Protocol Interface) to facilitate your system's integration with our warehouse management system. In addition to order transmittal, APIs are available for a variety of purposes, including advance ship notifications (ASNs), product and SKU set-up, inventory updates, importing of shipment tracking numbers, and returns processing. Seamlessly integrate inventory and shipping data into your on-line stores and experience accurate, dependable and real-time data, thus improving the overall customer experience. Your IT teams will find integration to be an easy exercise, since required interfaces are already written and available for execution.
Order Management. Our warehouse management system enables you to deliver order information electronically to us via APIs. The system manages client orders based upon embedded logic, driven by a range of operational decision rules set by each client such as assignment to distribution center based on geographic distance, cross-shipping guidelines, split-shipping guidelines, backorder and/or "ship complete" rules, and designation of freight carriers.
Distribution Center Automation. Use of automation strategically throughout our distribution centers ensures proper handling of your products at every stage, from receiving to inventory management, from order picking to quality control and shipping. We deploy wireless radio frequency (RF) hand-held computers to guide distribution center operations. All distribution center activity is thoroughly documented and inventory transactions are journaled through the use of bar code scanners incorporated into the RF hand-held computers. All outbound orders receive 100% quality inspection by scanning every product barcode prior to final packing before shipping. Our automated batch picking processes utilize multi-position pick vehicles and/or automated material handling carousels. Coupled with the carousels is a pick-and-put-to-light technology that digitally displays to the Associate which item to pick, how many to pick, and where to place the item.
CRM. We have developed a Customer Relationship Management (CRM) system for use in your services and customer care operations. This CRM tool gives you complete visibility into our interactions with your customers. The CRM tool offers a full range of customizable client features, including e-mail masking (e-mails sent from Saddle Creek's CRM can carry the e-mail address of the client), time tracking by event, client customizable fields for tracking data important to each client and integration with order fulfillment so specific orders can be connected to individual customer records.
Inventory Control. Inventory replenishment has never been easier. Our online system assists you to timely reorder stock which helps you avoid costly stock-outs and dissatisfied customers. We work with you to determine historical product demand, forecasted demand, supplier lead times, estimated demand during lead times, safety stock by item, economic order quantities and geographic anomalies. We can effectively execute your purchase orders for the timely delivery of each and every product and you are relieved of the requirement to closely monitor and manage the replenishment of your inventory.
Access & Reporting. We know you want to have access to your data at any time, and in a format that fits your needs. Our client portal provides 24/7 online access so you can view inventory, review orders, check on the status of orders, evaluate inventory allocations for inbound orders, and track packages through direct links to preferred freight carriers. We offer a complete set of scheduled email reports so you can extract data and export it into Excel for your own analysis and reporting. If we don't have a pre-existing report ready to meet your needs, we can customize a report that meets your expectations. You can pull data back into your own systems so you can continue to utilize your systems and internal reports.
Client Support Access. In addition to email and phone support, our warehouse management system includes a client portal with a "ticketing" tool that allows you to submit electronic requests to our client services staff. Client requests are tracked via the ticket system and tasks are quickly assigned to appropriate departments or staff members for follow-up.
Data Center. We utilize a redundant world-class, technically sophisticated data center to protect data with the highest security available, 99.99% uptime 24x7x365, and fiber connectivity to our distribution centers and call center. The bottom line: your data is secure and you can count on us to be up and running to support your business.
Customized Solutions. At Saddle Creek Logistics Services, we view technology as a key service offering to our clients. Our investment in technology to promote efficiency, accuracy, accountability and transparency differentiates us from other fulfillment providers. To deliver this service through our systems, we maintain a dedicated staff of IT professionals. As a result, we are positioned to provide customized IT solutions for you that will advance your business.