Call Center & Customer Care. Our call center services provide a quality focused, turnkey customer care solution utilizing U.S. based personnel. Offerings include order entry services, technical product support, returns and warranty processing, email receipt and response, customer complaint management, up-selling on inbound calls, and executing out-bound call programs. Your access to our web-based CRM tool allows you to track every event along the way, improve customer satisfaction, and increase your bottom-line results.
Returns Processing. We can manage all aspects of your returns processing or reverse logistics, from issuing Returned Merchandise Authorizations (RMAs) to repacking your products to return to inventory. Our returns processing services streamline the returns process so that you build customer satisfaction and ensure repeat business.
Inventory Management. Inventory replenishment has never been easier. Our online system and reports assist you to establish timely reorder stock reminders which helps you avoid costly stock-outs and dissatisfied customers.
Claims Processing. Let us leverage our system data and freight carrier relationships to handle any carrier damage and loss claims on your behalf, saving you time and valuable resources. Payments received for approved claims will be promptly credited to your account.
Retailer compliance & EDI. Many retailers have specific compliance and Electronic Data Interchange (EDI) requirements that, if managed ineffectively, can result in costly "charge-backs". We work with you to interpret the service guides and EDI guidelines provided by your retailers to develop and deliver the specific special order processes you need to meet these often stringent requirements.
Reporting & Data Mining. We provide imperative access to comprehensive data analysis related to your inventory movement and your customers’ purchasing behavior. Online and email reporting allow you to effectively monitor these key success factors and integrate data into your report generators such as Crystal Reports, Micro Strategy, and other reporting tools.